Return and Exchange
Would you like to return your items?
You can return your ordered items for a refund within 30 days of the delivery date. If you don't like your product or it doesn't fit, you can simply send it back to us and we will refund your money. Please make sure that the product is returned with accessories and in the original packaging .
Please note: If you wish to return individual items from a bundle, we will charge the original price of the respective items (will be taken into account in the refund).
Would you like to return your order? Click on the link or the orange button below. We will then send you your return label as a QR code and barcode to print out. For deliveries within Germany, returns are free for orders over 40 €. For returns From other EU countries, an independent return shipment applies.
Would you like to exchange your items?
We do not offer direct exchanges. Please return your goods and then place a new order. This also applies to individual items in our bundles. We will take this into account when refunding you and your bundle price will remain the same.
Would you like to complain about an item?
If you have received a damaged or defective item, please let us know. We will of course replace your item if it is faulty or defective.
